Location: Must live within commutable distance to Nottingham City Centre.
Initially this role will be based working from home, however we would ask you to be flexible as we likely move to a hybrid model of home and office-based working in the future.
Hours: Fully flexible based on a 37.5-hour per week contract, 8am-8pm Monday to Sunday
Opening hours of our Registrations department are:
Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. Our vision is to become a world-class service organisation enabled for a smart future. Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers.
We are proud to have shown our resilience over the last few months and are looking positively to the future. As part of this, we are excited to be launching a new Sales Specialist position within our Contact Centre Operations, based within our Registrations department, an inbound sales team meaning that you’ll be the first point of contact for customers who call in for help.
As a Sales Specialist, you will play a leading role when it comes to excellent customer service and high-performance sales delivery. You will be confident to meet daily, weekly and monthly conversion targets and a balanced scorecard of KPIs inclusive of QA – AHT.
As a Sales Specialist you will be integral to driving our high performance culture whilst putting the customer needs first and driving the right outcomes for our customers and the company through delivering a great experience for customers, making appropriate product offerings and achieving great sales performance whilst complying with our processes and standards, creating a great place to work.
We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.
To apply you must be ambitious and thrive in a target and objective based environment.
We’ll take care of providing the equipment you need before you start but you must have broadband access and have a basic level of IT competence to set up your equipment from home.
Salary & Bonuses
We offer a fantastic virtual training experience over a 3 week period. Please ensure you can commit to 3 weeks full time virtual training starting on Monday 26th April 2021 before you apply.
Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You’ll start off finding out about Domestic & General’s successful history and our future vision, whilst at the same time getting to know your new colleagues! All systems training will be covered so you are confident working independently at home.
If you are interested in this opportunity and wish to apply, please submit your application at your earliest opportunity. Immediate interviews available.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited, with the recruitment process for our contact centre agents. Information collected from you in relation to your application, will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.
Posted 3 weeks ago